Store Policy

CUSTOMER CARE

MindBloom is dedicated to ensuring our customers are satisfied and happy with their purchases. Though all candle sales are final, please contact us if you have any questions about your purchase. If in the unlikely event your candle is damaged upon arrival, please contact us immediately (within 48 hours) with a photo, and we will replace your candle.

PRIVACY & SAFETY

MindBloom Candles (“us”, “we”, or “our”) operates the http://www.mindbloomshop.com website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

PERSONAL DATA

We receive, collect and store any information you enter on our website or provide us. When you make a transaction on our website, as part of the order, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for ordering and shipping purposes only.

 

USAGE DATA

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

TRACKING & COOKIES DATA

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

 

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service.

 

USE OF DATA

MindBloom is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

MindBloom Candles uses the collected data for various purposes:

  • To provide and maintain the Service

  • To notify you about changes to our Service

  • To allow you to participate in interactive features of our Service when you choose to do so

  • To provide customer care and support

  • To provide analysis or valuable information so that we can improve the Service

  • To monitor the usage of the Service

  • To detect, prevent and address technical issues

 

COMMUNICATING

We may contact you to notify you to resolve a dispute, collect fees or monies owed, send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email and postal mail.

 

PROTECTION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

 

CHANGES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

CONTACT

If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at mindbloomshop@gmail.com.

WHOLESALE INQUIRIES

For wholesale inquiries, please contact us at mindbloomshop@gmail.com.

 

PAYMENT METHODS

Credit / Debit Cards

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©2020 by MindBloom Candles.

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